The Center for Urban and Regional Excellence is currently focused on online learning. We encourage you to explore our Online Course offerings, which include business, computer, medical, health care, music, and art courses similar to those traditionally offered on-campus, as well as many more.
Registration and Payment Policies
Registration and payment for online courses must be completed online via the appropriate registration portal/catalog:
The Center for Urban and Regional Excellence (CURE) is not able to accept payments, in any form. If you have questions or need assistant with your online registration, then please contact CURE at firstname.lastname@example.org or (219) 980-6978.
Cancellations and Refunds
Enrollments can be dropped and refunded as long as the course start date is within the last six months, and the course has not been completed. Once approved, the credit card used for the payment will be refunded in 3-7 business days. If the credit card payment took place more than 90 days before the refund was approved, then a refund check will be mailed to the student.
Career Training Programs
Details on this policy can be found in the Student Enrollment Agreement, which all students enrolled in Career Training Programs are required to sign before program access is granted.
Comprehensive Career Tracks
To be eligible for a drop/return, your request must be made within 30 days of original purchase and the time you have made use of the course/exam content or “time in content” must not exceed 10 total hours. If 30 days have gone by since your purchase and you have accessed or completed your program/exam, you are not eligible for a refund or exchange on your program or exam purchase nor any materials associated with the product.
Process for Expressing Complaints Concerning Instructors or Courses
The following sequence of steps should be pursued by any student when registering a complaint about a course or instructor in the Adult Education non-credit program. This primary recourse is available to all students. At the end of each course, students are provided an opportunity to evaluate their classes and instructors. Students should use this opportunity to express their opinions.
If the nature of the complaint is sufficiently complex and significant, students may express their concerns in a stepwise progression. That is, all students must complete step one before completing step two and so on.
Step 1: All students should discuss their concerns with their course instructor first. This step may be in person or in writing.
Step 2: If the student is not satisfied with the outcome of the consultation with the course instructor, the next step is to formally submit a letter or email to the Assistant Director of the Center for Urban and Regional Excellence. This must be in writing and should include documentation. The Assistant Director should gather information from both the student and the instructor and reach a decision as to the merits of the complaint.
Step 3: If the student is not satisfied with the outcome of the consultation with the Assistant Director, the next step is to submit the formal complaint to the Director of the Center for Urban and Regional Excellence. This appeal must be in writing. It must include a written narrative of the case from the student, it must include documentation and it must be signed. The Director will gather information from the instructor and/or Assistant Director and will reach a decision as to the merits of the complaint.
Step 4: If the student is not satisfied with the outcome of the consultation with the Director, the last step is an appeal to the Office of Academic Affairs. This appeal must be a written narrative of the case from the student, must include documentation and must be signed. This narrative and documentation should be sent to the Office of Academic Affairs.